30-day Satisfaction GuaranteeIf you change your mind for any reason you can return your new bike to us. We will issue a full refund provided the bike is in perfect, unused, as-new condition.
(If the goods show any signs of handling, use, dirt, or damage then we will have to make a deduction for loss in value. Please see https://brightonbicycles.co.uk/about/terms-conditions/ for full Terms and Conditions)
6-week Free Tune-UpOn a new bicycle it is normal for things to ‘settle in’ during the first few rides. Cables can stretch a little, or brakes can sometimes develop a squeal, for example. All Brighton Bicycles come with a free tune-up within the first 6 weeks of ownership to give you a chance to ride the bike a few times and then have these adjustments and checks made.
Please call to book your Brighton Bicycles in for a free check-up and adjustment. This check is limited to the original purchaser and is only available if you are able to bring your bike to Brighton Bicycles. It is the owner’s responsibility to ensure the bike is booked in and returned for the check-up within 6 weeks. Proof of purchase may be required.
12-month WarrantyAll Brighton Bicycles come with a 12-month limited warranty on materials and workmanship. This warranty extends for one year from date of purchase while owned by the original retail purchaser.
If a component should fail due to faulty materials or workmanship within the warranty period, a replacement component will be provided free of charge. The owner is responsible for the return of the bicycle to the place of purchase for any work to be carried out.
This warranty does not cover consumable items such as (but not limited to) tyres and inner tubes or brake blocks or pads, nor does it cover wear and tear: components such as chains, chainrings, cables, and eventually wheel rims will wear out under prolonged and heavy use.
No liability is accepted for damage caused through neglect, improper use, lack of regular servicing, road accident/collision, or anything other than faulty materials or workmanship.
The warranty applies to original purchaser only and is not transferable. Proof of purchase may be required.
Warranty is in addition to your statutory rights and does not effect them. Errors and omissions excepted.